Skip to main content

How do I resolve issues with the WorkBright chat widget not appearing?

Updated over a week ago

How Do I Resolve Issues with the WorkBright Chat Widget Not Appearing?

Introduction

The WorkBright chat widget is essential for submitting form updates and getting support. However, it may not appear due to certain browser or system settings. This article will guide you through troubleshooting steps to resolve the issue and restore access.

Troubleshooting Steps

If the WorkBright chat widget is not showing, follow these steps to identify and fix the issue:

  1. Clear Browser Cache:

    • Log out of your WorkBright account.

    • Go to your browser settings and clear the cache.

    • Log back into your WorkBright account.

    • Wait a few seconds and refresh the page.1. Check Privacy or Ad-Blocking Extensions: - Extensions such as ad blockers or privacy tools might block the widget. Examples include Ghostery or Brave Shields. - Disable these extensions temporarily or whitelist WorkBright to allow the widget.

  2. Enable Pop-ups for WorkBright:

    • Check your browser settings to ensure pop-ups are enabled for the WorkBright domain.

    • Make the necessary changes to allow pop-ups if they are blocked.

    • Refresh the page again after enabling pop-ups.

  3. Enable Cookies: - Ensure cookies, including third-party cookies, are enabled. This may differ depending on your browser.

  4. Switch from Incognito/Private Mode: - If you are browsing in private mode, switch to a standard browsing window. Alternatively, allow third-party cookies in private mode settings.

  5. Modify Tracking Protection Settings: - Lower your tracking protection settings or create an exception for WorkBright.

  6. Refresh the Page: - After logging in, refreshing the page may resolve instances where the chat widget doesn’t load initially.

    • After enabling pop-ups or clearing the cache, you may need to refresh your browser several times to see the changes take effect.

  7. Try a Different Browser or Device: - If the issue persists, test the site on a different browser or device to isolate the problem.

By following these steps, you should be able to resolve the issue and access the WorkBright chat widget for form updates.

Note

For best results, ensure your browser is updated to the latest version. If the problem continues, you may contact support for further assistance.

To expedite troubleshooting, provide details about your operating system and browser settings when contacting support.

Related Articles
Stuck in Kiosk Mode
Did this answer your question?