Resolving Common Errors on Form I-9
Form I-9 errors can occur during the employment verification process, including incorrect entries, document mismatches, or submission errors. This guide provides actionable steps to address these issues effectively.
Correcting Employee Information
Misspelled Names
If an I-9 form was completed with a misspelled name:
Reject the current I-9 submission.
Update the employee’s name in their staff profile or instruct the employee to correct it upon their next login.
Request a new I-9 submission, ensuring the correct name populates in Section 1.
Errors in Section 1
To correct mistakes in Section 1 of the I-9 form:
Click the 'Request New Submission' button in the system.
This action allows the employee to restart and complete a new version of the form.
Resolving Document Verification Issues
Incorrect Document Assignments
If a document, such as an Employment Authorization Document (EAD), was incorrectly listed (e.g., as a List C document instead of List A):
Reject the current I-9 submission.
Request a new submission with the correct documentation.
Receipt Errors
If an employee submitted a receipt but did not mark it correctly:
Follow the guidance in the article 'Accepting a Receipt as Documentation on the Form I-9.'
This guide explains how to manage corrections and supplemental documentation for receipts entered incorrectly.
Authorized Representative Mismatches
To resolve mismatches entered by an Authorized Representative:
Reset the employee’s I-9 Section 2/3 process.
Have the Authorized Representative re-verify the correct document details and upload accurate images.
Ensure the representative carefully reviews the document type and numbers before resubmitting.
Admin Actions for Error Resolution
Restarting Remote I-9
If the Authorized Representative entered incorrect information (e.g., their name instead of the employee’s):
Navigate to the onboarding page and select the employee.
Click 'Restart Remote I-9.'
The employee will receive an email notification and see the task on their dashboard to redo the Authorized Representative portion.
Preventative Measures and Best Practices
Always double-check entries before submission to minimize errors.
Provide clear instructions to employees and Authorized Representatives to ensure accurate completion of the form.
By following these steps, you can efficiently resolve common I-9 errors and maintain compliance with employment verification requirements.