Yes! In some cases, certain E-Verify submission errors can be corrected by making edits to section 2.
Section 1 Submission Errors:
Any submission errors that involve section 1 should still be rejected and sent back to the employee to redo. An example of these types of submission errors would be "ssn", "date_of_birth", or "alien_number".
Because this data is stored in section 1, an admin is unable to make edits to these types of errors. This restriction ensures the integrity of the information provided by the employee. If errors are identified after submission, the only resolution is to have the employee complete a new I-9 form with the correct information.
Admin Actions for Rejecting and Resubmitting Forms
Admins play a crucial role in ensuring the accuracy of I-9 forms. When errors are identified:
Navigate to the employee’s Forms tab or Inbox.
Select the option to reject the form or request a new submission.
Communicate with the employee to ensure they understand the need to correct and resubmit the form.
FAQs Related to Common I-9 Issues
Can Section 1 be edited by an admin?
No, Section 1 cannot be edited by an admin. The only way to correct errors is to have the employee complete a new I-9 form.
What happens if the employee does not resubmit the form?
The I-9 process will remain incomplete, which could lead to compliance issues. It is important to follow up with the employee to ensure timely resubmission.
Is there a way to avoid errors in Section 1?
Encourage employees to carefully review their information before submitting the form. Providing clear instructions during the onboarding process can also help minimize errors.
Other Acceptable Receipt:
This error will populate when you have used the “other acceptable receipt option” when submitting your List A, B, or C documents. (List of Acceptable Receipts found via USCIS here.) To correct this error, you will need to request a new Form I-9 when the staff member has their updated document for submission.
Section 2 Submission Errors:
Below are a variety of Submission Errors you may see and how to correct the error and have the case resubmit to E-verify.
Date of Hire:
The "date_of_hire" error can be corrected by editing/adding a date to the "First Day of Employment" box.
Reason for Delay:
The "reason_for_delay_code" error can be corrected by selecting a delay reason.
Making Edits to Document Title/Number/Expiration Date:
Some submission errors will be related to the document's title, number, or expiration date. These can be corrected by clicking the "Edit Documentation" button. Below are various errors you may get regarding these fields.
Expiration date Format:
The "expiration_date" error can be updated to match the YYY-MM-DD format.
Country Code:
The "country_code" error is related to how the Country was entered.
Making Edits to Section 2:
To make edits to section 2, you will want to navigate to the Onboarding Tab > I-9 Forms > Completed Tab.
Check the box next to the name of the employee you are trying to edit and click "edit section 2 for (x) selected form".
Clicking "Edit Documentation" will bring up a window where you can edit the document info.
In order to get this to resubmit to E-Verify, you will want to make sure you save any edits made.