Managing E-Verify Cases in WorkBright

With the WorkBright E-Verify workflow, you'll have in-app access for the resolution of all E-Verify case statuses.

Case types include Tentative Non-Confirmation (TNC), Photo-Match, Unconfirmed Data, Scan and Upload, and Manual Review. Cases not requiring action will be automatically updated to Closed. This feature allows admins to remain in the WorkBright platform, increasing efficiency and eliminating the need to switch between multiple systems.

For most cases submitted through E-Verify, users can expect updates within 24 hours, ensuring prompt resolution in most cases.

If you aren't currently using the E-Verify integration and would like more information on adding this functionality to your account, please reach out to [email protected].

Let's jump in!

TAKING ACTION

E-Verify is designed for quick and efficient employment verification. Typically, cases are resolved within 24 hours, though complexity might occasionally result in longer processing times.

Case types include: Photo-Match, Unconfirmed Data, Scan and Upload, Manual Review, Tentative Non-Confirmation (TNC), Closing a Case, and Unable to Submit to E-Verify.

Click on any of these case types to go directly to that section. Cases not requiring action will be automatically updated to Closed.

E-Verify photo matching will prompt you to compare the employee’s photo document with the photo displayed when the E-Verify case was created. This helps ensure that the document the employee provided matches DHS records.

The four List A documents that will trigger photo matching are the U.S. passport, passport card, Permanent Resident Card (Form I-551), and Employment Authorization Document (Form I-766). When the employee chooses one of these documents, they will upload the front and back of the document (or, in the case of a U.S. passport, copy the Passport ID page and the Passport Barcode page). If the employee’s Form I-9 information matches records available to DHS, E-Verify displays the employee’s photo from the document presented.

If you select No, this photo does not match, e-Verify will update the case status to Scan and Upload.

For cases with an Unconfirmed Data status, E-Verify requests confirmation of the information entered on the staff’s Form I-9. When viewing a case in Unconfirmed Data status, admins may either confirm that the information provided is correct or correct the information in the displayed fields if it was entered incorrectly, and then click “Confirm and Send to E-Verify” for further review.

Note: Any updates to the displayed fields will only be sent to E-Verify and will not generate updates in other parts of the staff profile or forms.

For cases with a Scan and Upload status, E-Verify requests an image of both the front and back of most requested documents. For a U.S. passport or passport card, E-Verify will request an image of the Passport ID page and the Passport Barcode page.

When viewing a case in the Scan and Upload status, admins can automatically submit the photos the staff submitted of their Form I-9 documentation directly to E-Verify for further review by clicking the "Send photos to E-Verify" button.

For cases requiring manual review, E-Verify will return an 'E-Verify Needs More Time' response and, in most cases, provide a verification result within 24 hours. No action is required by the employer or employee during this time. Employers should check E-Verify regularly for status updates.

In most cases, verification results are provided within 24 hours, ensuring timely processing for manual review cases.

Cases returned from E-Verify as Tentative Non-Confirmation or TNC will appear in the E-Verify Summary on the Dashboard as 'E-Verify case Pending Referral (TNC)".

Clicking on the employee name will open the details of the TNC case.

At this point, the system will notify the staff member that there is an issue with their E-Verify case.

The staff member will log in to the WorkBright platform and will be given the opportunity to review the E-Verify Further Action Notice (FAN), which will indicate where the mismatch occurred in their I-9 data and which agency reported the mismatch: DHS, SSA, or both. From the Staff Action page in WorkBright, the staff member will need to confirm with an administrator if there is an error in Section 1 or Section 2 of their I-9 that generated the TNC mismatch.

If the staff member indicates that their Form I-9 is not correct, you need to take action to either have the staff member resubmit the Form I-9 or edit the Section 2 data and update the Form I-9. These cases will be displayed on the dashboard as E-Verify case Pending Referral Bad Data (TNC).

If the staff member determines that their Form I-9 is correct, they will need to indicate whether they will dispute the mismatch with the agency or agencies listed in the FAN. If selecting “I WILL NOT take action to resolve this mismatch”, that information will be sent to e-Verify, resulting in a Final Nonconfirmation status that you will need to close.

If they choose to take action, the case will be updated to Referred, and the staff member will need to contact the agencies where the mismatch occurred.

The audit trail will display that choice in your administrator view.

Once a case has been referred, an administrator cannot close it. The Close Case option will not be available. The staff member must follow the instructions on their Further Action Notice to resolve the mismatch directly with DHS, SSA, or both. If the staff member does not take action, DHS or SSA will close the case as a no-show after a specified period. You cannot close a referred case early, nor can you submit a new case in its place while it remains open.

-Or-

Final Nonconfirmation, and you or another administrator will need to provide a closure reason and Close.

Administrators do not determine or select the result of an E-Verify case. Only E-Verify returns the result. What you provide when closing a case is a case closure reason.

The Close Case option appears only when the case is in a closeable state. If you do not see the option, the case is not closeable yet.

Cases you can close:

Cases you cannot close:

Cases that do not require action are automatically updated to Closed. You do not need to close these yourself.

In some cases, the I-9 cannot be able to be submitted to E-Verify. This will be indicated in the E-Verify status box on the staff Form I-9 page.

These are some of the reasons that this would occur:

For some of these reasons, you will be able to use the “Resubmit to E-Verify” button.

Please refer to this article for more information.