Notification cadence will depend on the type of notification delivered. We will go over them here.
Single Notifications
These are notifications delivered only once, with no follow-up.
Welcome Notification - Instant when the notification start date is today, or on a future date if set for the future.
Form Rejection - Instant notification with the reason for rejection and a link to the dashboard.
Form Resubmission - Delayed 15 minutes for aggregate notification when multiple forms are requested, link to the dashboard to resubmit.
Password Reset Notification - Sent instantly when the Forgot Password form is submitted and a valid email address is provided.
Remote Reverification Notification - Sent instantly when the admin selects Request Remote Reverify on the current submission of the Form I-9
Repeated Notifications
These notifications are delivered multiple times until the task is complete or up to the point noted below.
Form(s) Assigned/Due - when a form has a deadline in the system (fixed date or relative date), the notification cadence is (where applicable) 10 days before, 5 days before, 2 days before, 1 day before, and the day it is due. The form is then “Late”
Form(s) Late - Late notifications are sent the day a form becomes late (day after deadline) and then every 3rd day for up to 30 days (or until the form is submitted, the staff is deactivated, the form is unassigned, or the staff member is removed from the account).
Remote I-9 Verification Notification - Remote I-9 countersignature notifications are based on the employee Start Date, and the cadence is 10 days before the start date, 5 days before the start date, 2 days before the start date, 1 day before the start date, START DATE, and every day after the start date up to 30 days or until countersignature. If no start date is included on the employee file, the notification will trigger every day for 30 days after Section 1 is accepted.
E-Verify TNC - Initial notification sent when E-Verify returns Pending Referral status (TNC). Notification repeats daily until the staff member or admin completes Staff Action (bad data, no action, referred) or 10 business days pass (will auto-submit No Action and FNC will return).
SSN Applied For - Initial notification sent when the staff member completes their profile with the SSN Applied option selected. Nudge notifications follow every 7 days for 21 days (up to 3 nudges). Both the initial notification and the nudges link the staff member to the dedicated Update Your SSN page, where they add their SSN to their Form I-9 themselves. For embedded and partner-hosted experiences, WorkBright does not send these notifications; the partner or client is responsible for sending them using the unique landing page URL.