Every three (3) months, E-Verify’s Web Services require you to change your user password for security reasons. If you have the WorkBright E-Verify feature, WorkBright uses one of these Web Services logins to connect with your E-Verify account.

If you encounter an 'Authentication Failure' message or a notice about invalid or expired Web Services credentials, it means your account credentials need to be updated. Until this is resolved, E-Verify cases will not be processed.

Additionally, authentication failures can also occur due to missing Web Services user roles or issues with the administrator account, such as when the original program administrator has left the company.

Note: Failure to update these credentials can result in authentication errors and delays in case processing, potentially disrupting the timely verification of I-9 forms.

When you change the password in E-Verify because of this requirement, you will ALSO need to update the password in WorkBright.

If the password is not updated, all I-9 forms in your account will remain in submitted status and will not be transmitted to E-Verify, which will cause processing delays.

Step 1: Change the Password in E-Verify
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To change your Web Services account password, have your Program Administrator log in to the E-Verify website.
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In the top right, click the Program Administrator's name, then click Company Account, then Manage Users.

If the original program administrator has left the company, set up a new E-Verify Web Services account. Enter the new credentials in WorkBright to re-establish authentication.

You will see "password change required" under the Status field. Click your Web Services Credentials ID under User/Web Services ID to access the Change Password button. If you do not see a prompt to change your password or cannot locate a Web Services user, ensure your account setup includes the necessary roles and permissions. Follow the steps outlined above to create and integrate a Web Services-enabled account.

From here, scroll down and under ‘Password,’ click "Change Password". Enter the desired password in the boxes and click "Save".

​Step 2: Copy the New Password and update it in WorkBright
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Go to Settings > E-Verify and click “Update Credentials.” You will enter the same

Here, you will keep the same username and update it with the newest password you created.

Important Note: Web Services is tied to two different IDs:

Company ID

If you edit your company ID / E-Verify account, you will lose ALL access to any open cases created under your previous account. This is irreversible, and WorkBright will not be able to assist with the open cases. The open cases would have to be managed directly in E-Verify.

Web Services User ID

If you edit your web services user ID(s) to a new user, they will lose ALL access to any open cases created under their previous user. This is irreversible, and WorkBright will not be able to assist with the open cases. The open cases would have to be managed directly in E-Verify. E-Verify recommends using a generic account email and never modifying or switching users when using Web Services through a software provider.

You will see a warning at the top of the E-Verify configuration page indicating this.

After updating your credentials in both E-Verify and WorkBright, check the status of your E-Verify cases to ensure they are being processed correctly.

Once credentials are updated in both systems, the authentication failure message should disappear, and cases will process normally.

That's it! You're good to go (for another 3 months).