Why would an authorized representative indicate a mismatch on an I-9? What next steps should I take if my I-9 documents have been identified as a mismatch?
While completing the remote authorization process for Section 2 of the I-9, your staff member's authorized representative must answer 3 yes/no questions when verifying the documents in person. The questions are 'matches the information' , 'Appears to be genuine' , and 'Appears to be related to _____'.
If they select 'no' to any of the questions, it will cause a mismatch in the documents.
After clicking 'continue', your staff member will see the message above. We do not capture an Authorized Representative's signature if they have indicated a mismatch. After they hit finish, they will see this window:
On your side, as the administrator, when viewing the staff member's I-9, you will see that the Authorized Representative rejected the form, as well as the reason why:
If your account is configured with the Start Over feature, then the employee should be able to start over immediately from the next window or their Dashboard. If it is not set up that way, you can reject the I-9 submission or select 'Request a New Submission' from the staff member's Forms tab. Either action prompts the staff member to submit a new I-9 and gives them a chance to correct the documentation originally provided.
This will prompt the staff member to submit a new I-9 and will give them a chance to correct the documentation originally provided. They will be unable to resubmit the form unless the Start Over feature is on, OR you take one of the two actions above—rejecting or requesting a New Submission.
Note: A mismatch is different from an error found after Section 2 was already signed. If the authorized representative completed and signed Section 2 and a document was recorded incorrectly afterward, see Editing Section 2 of the I-9 for the difference between Edit Section 2 and Redo Employer Section.