How do I Reset My Password?
You can send yourself a new reset password link by clicking the "Forgot your password?" link on your company's login page, or if you can click the "Send me a one-time code to log in" link.
"Forgot your password?" link.
You will then enter the same email that is listed on your profile and click “Send me password reset instructions”.
You will receive an email with a link to change your password. If you don’t see this email, check your junk/spam folder or search for an email from “[email protected]".
Note: Ensure you are entering the correct email address associated with your WorkBright account. If you recently updated your email address, use the new email for the reset process.
Click Change my password, enter your new password, and click submit.
If your company is configured for text messages, you will receive a text with a link that will bring you to the "Create a new password” page above.
*If you DO NOT receive this email/text, if your account says inactive/locked, or if you need additional help, consider the following troubleshooting steps:
Employees who have never signed in before should create a password using the link in the welcome email instead of attempting a password reset.
If your account was previously locked, the password reset link sent before unlocking will still work. Use the link to reset your password and regain access.
If emails are not received despite correct email entry, check for email filtering or firewall settings that might block WorkBright emails. Administrators may need to resend the reset email.
"Send me a one-time code to log in" link
You will then enter the same email that is listed on your profile and click “Send me a code”.
After you click "send me a code," you will be moved to this screen to input a 6-digit code that you will get via the email you input.
You will receive an email with a Login Verification Code. If you don’t see this email, check your junk/spam folder or search for an email from “[email protected]".
Note: This code will only be active for 15 min. If that time lapses, you will need to request a new code.
Once you have the code entered into the box, click "Verify".
If you have entered the code correctly or within the 15-minute time frame, you will be entered into your account.
If it is the wrong code or the code has timed out, you will see the error message below.
If this is the case, just select "Request new code". This will take you back to input your email, and you will follow the same flow.
There you have it, the ins and outs of logging into your account if you have forgotten or reset your password.
Additional Resources
Employee FAQ: For step-by-step guidance on password resets and other common issues, visit the Employee FAQ at https://workbrightsupport.com/employee-i9-faq/.
Administrator Assistance: If troubleshooting steps do not resolve the issue, contact your employer’s administrator for further support. They can verify your account details and resend the password reset email.