How do I Reset My Password?
You can request a new password reset link by clicking the "Forgot your password?" link on your company's login page, or by clicking the "Send me a one-time code to log in" link.
"Forgot your password?" link.
You will then enter the same email that is listed on your profile and click “Send me password reset instructions”.
You will receive an email with a link to change your password. If you don’t see this email, check your junk/spam folder or search for an email from “[email protected]".
Note: Ensure you are entering the correct email address associated with your WorkBright account. If you recently updated your email address, use the new email for the reset process. If you changed your email to one that is not yet valid, use your previous valid email address to log in and reset your password. WorkBright will send the reset email to the current valid email address.
Click Change my password, enter your new password, and click submit.
If your company is configured for text messages, you will receive a text message with a link to the "Create a new password” page above.
*If you DO NOT receive this email/text, if your account says inactive/locked, or if you need additional help, consider the following troubleshooting steps:
Employees who have never signed in before should create a password using the link in the welcome email instead of attempting a password reset.
If your account was previously locked, the password reset link sent before it was unlocked will still work. Use the link to reset your password and regain access.
If emails are not received despite correct email entry, check for email filters or firewall settings that might be blocking WorkBright emails. Administrators may need to resend the reset email. If the desired email address is already in use in the system, you can either keep the current email address on the profile or delete the existing profile (after saving necessary form submissions) and create a new profile with the desired email address. Check the original invitation email for the exact email address used. If the employee has multiple accounts, try alternative email addresses. Ensure the correct email address is used to reset the account, and check the spam/junk folders for the reset link.
"Send me a one-time code to log in" link
You will then enter the same email that is listed on your profile and click “Send me a code”.
After you click "send me a code," you will be moved to this screen to input a 6-digit code that you will get via the email you input.
You will receive an email with a Login Verification Code. If you don’t see this email, check your junk/spam folder or search for an email from “[email protected]".
Note: This code will only be active for 15 min. If that time lapses, you will need to request a new code.
Once you have entered the code into the box, click "Verify".
If you have entered the code correctly within the 15-minute time frame, you will be logged in to your account.
If the code is incorrect or has timed out, you will see the error message below.
If this is the case, just select "Request new code". This will take you back to the email input step, and you will follow the same flow.
There you have it, the ins and outs of logging into your account if you have forgotten or reset your password.
Additional Resources
Employee FAQ: For step-by-step guidance on password resets and other common issues, visit the Employee FAQ at https://workbrightsupport.com/employee-i9-faq/.
Administrator Assistance: If troubleshooting steps do not resolve the issue, contact your employer’s administrator for further support. They can verify your account details and resend the password reset email.- You can also refer to the contact information at the bottom of any WorkBright email to find your company administrator and confirm the correct login email.