Q: Are there different licenses?
A: Yes. We offer licences for two use cases: Form I-9 Only and Full Onboarding, depending on which core product is on your account.
Q: When do I use a license?
A: For our Form I-9 Only customers, a license is used when section 2 of the I-9 is countersigned. However, requesting a new I-9 form for an employee does not use another seat or license in WorkBright. Additionally, reverification for rehired employees does not consume another license if it occurs within the same agreement term as the original verification. If the reverification occurs in a new agreement term, it does consume another license.
For our Full Onboarding customer, a licence is used when 3 or more forms have been completed on the staff profile. (within the annual agreement)
Q: Can I reuse a license
A: No, once a licence has been used, it can not be used again. Your occupied license count will be reset to ‘0’ on the renewal date.
Q: Does requesting a new I-9 form or submission use another license in WorkBright?
A: Requesting a new I-9 form for an employee does not use another seat or license in WorkBright. However, reverification for rehired employees consumes a license only if it occurs in a new agreement term.
Q: How many licenses do I have?
A: To get an accurate count of how many licenses you have and are currently using, reach out to your customer success manager directly or contact the customer success management team at [email protected].
Q: How can I get more licenses?
Licences are offered in bundles of 50 and are renewed annually with your Customer Success Manager. Feel free to reach out to [email protected] to acquire more.